Systems to Capture Customer Feedback
At Mizuho, we proactively promote initiatives to hear customers' opinions.
When a customer comes to us with a complaint or criticism, we are committed to solving the problem by listening sincerely and responding promptly and appropriately. We see our customers' views as a managerial resource and after investigating and analyzing the cause of the problem, we clarify the issues involved and utilize the results to prevent their recurrence and improve our group management quality, products, and services.
Customer Feedback Cards
Customer Satisfaction Surveys
At MHCB, MHBK, MHTB, MHSC and MHIS we regularly conduct a customer satisfaction survey and use the results to improve and reinforce products and services.
Customer Satisfaction Surveys
Call Centers
We answer customers' phone inquiries at our call centers. The opinions and requests that we receive are collected at the Customer Services Division. In fiscal 2010, we received approximately 3,750,000 phone inquiries and requests for various referrals at MHBK, MHTB, MHSC and MHIS.
Call Centers
Special Toll Free Line
A special toll free line has been established for fielding comments and requests related to MHBK, MHTB, and MHSC.
Website Customer Service Counter
A web-based customer service counter has been established to field comments and requests related to MHBK, MHTB, and MHSC that arrive via the Internet.
