Customer Relations

Mizuho's initiatives to prevent financial crimes are explained in the Q&A section.

• We will continually strive to satisfy customers, earn their trust and build long-term relationships.
• We will know our customers well and deal with them in good faith.
• We will provide customers with ample information and offer them top-class comprehensive financial services.
• We will manage the assets of our customers with due and diligent care.
• We will work to educate ourselves in order to acquire exceptional discernment and specialized knowledge and skills that benefit our customers.

Since putting our customers first is the basis of our group activities, we aim to provide customers with top-level comprehensive financial services that satisfy their needs at all times.
When a customer comes to us with a complaint or criticism, we are committed to solving the problem by listening sincerely and responding promptly and appropriately. We see our customers' views as a managerial resource and after investigating and analyzing the cause of the problem, we clarify the issues involved and utilize the results to prevent their recurrence and improve our group management quality, products and services.

Customer opinions are one of Mizuho's most important assets. Looking ahead, we intend to incorporate the views of customers from each branch as we move forward with improvements through facility related initiatives, service related initiatives and psychological initiatives, and the development of products and services that will please them.